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A fair, transparent process to resolve issues between buyers and sellers on Goffery.
At Goffery, we understand that issues occasionally arise between buyers and sellers. Our dispute resolution process is designed to be fair, efficient, and transparent — protecting both parties while maintaining platform integrity.
Fairness — impartial review based on evidence. Transparency — clear communication throughout. Speed — resolution within 5–7 business days. Finality — decisions are binding, with a limited appeals window.
Always try direct communication first — most issues resolve quickly through a friendly message.
Report within 48 hours with photos
File within 7 days of delivery
File within 30 days of expected delivery
All disputes within 60 days of purchase
Disputes filed after these limits may not be eligible for resolution. File as soon as you identify an issue.
Note: dissatisfaction with Goffery AI Studio–generated content (marketing plans, ad images, video, or automated analysis) is not grounds for a buyer/seller transaction dispute — sellers are responsible for reviewing AI-generated content before it's used, per our Seller Terms.
Submit your dispute via the Platform with a description, evidence, and preferred resolution.
The other party receives notification and has 48 hours to respond and submit their evidence.
Our team reviews all evidence, the original listing, communication history, and transaction records.
A binding resolution is issued within 5–7 business days with a detailed explanation.
Disputes involving the 10% booking deposit are handled under the following rules:
Clear, timestamped evidence significantly accelerates resolution. Fabricated or altered evidence may result in immediate account suspension.
Goffery's dispute decisions are final and binding. Decisions that are abused or frivolously appealed may result in account restrictions.
You may appeal a dispute decision within 7 days of the outcome notice, but only on these grounds:
To appeal, email support@goffery.com with subject line "Dispute Appeal — [Case Reference]", attaching the new evidence. A senior reviewer will respond within 5 business days. Appeal outcomes are final.