Help Center

Frequently Asked Questions

Everything you need to know about buying, selling, and using Goffery.

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General

Goffery is a smart offers platform that connects merchants and service providers with buyers looking for the best deals. Every listing is from a verified seller, and every transaction is protected.

We cover physical products, professional services, food & dining, and digital offers — all in one place.

Goffery is built around offers, not just products. Every seller sets a specific deal — discount, bundle, flash sale, or service offer — so buyers always get real value, not just a browsing experience.

  • Verified Sellers: Every merchant and provider is vetted before going live
  • Offer-First: Listings are deals, not just product pages
  • Unified Ecosystem: Products, services, and dining in one feed
  • Buyer Protection: Every transaction is covered

Browsing and buying on Goffery is completely free. You only pay for the offers you redeem.

For sellers, a commission of 2% applies on completed sales. No listing fees, no monthly charges for basic accounts.

Our support team is available through multiple channels:

Available Monday–Friday, 9 AM – 6 PM.

Buying on Goffery
  • Browse offers or search for something specific
  • Click an offer to view full details
  • Select options if available (size, date, etc.)
  • Click "Buy Now" and complete checkout
  • You'll receive an email confirmation with order details

You can cancel within 1 hour of placing an order, as long as the seller hasn't started processing it.

  • Go to your account → My Orders
  • Click "Cancel Order" or message the seller directly

After processing begins, contact the seller through our messaging system.

  • Contact the seller within 48 hours of delivery
  • Provide photos of the issue
  • If unresolved, escalate to our support team

Our Buyer Protection Policy guarantees a refund or replacement for any order that doesn't match its description.

After receiving your order, you can leave a 1–5 star rating and a written review for both the product and the seller. Reviews are only available to verified buyers and go through a brief moderation process.

Selling on Goffery
  • Register a seller account
  • Complete verification (identity + business documents)
  • Set up your seller profile
  • Wait for approval — usually 2–5 business days
  • Start publishing offers
  • Commission: 2% per completed sale
  • Payment Processing: Standard processor fees (≈ 2.9% + $0.30)
  • Optional: Featured listings and promoted offers (extra fees apply)

No monthly fees, no listing fees, no setup costs — you only pay when you sell.

  • Go to your seller dashboard → "Add New Listing"
  • Upload up to 10 photos
  • Write a clear title and detailed description
  • Set price, offer type, and duration
  • Choose the correct category and publish

Tip: Well-lit photos and specific descriptions consistently attract more buyers — or let Goffery AI Studio write and design it for you (see below).

Goffery AI Studio is a set of AI tools built into every seller account, with 50 free credits every month to start. It can:

  • Analyze your offer and score it before you publish
  • Generate a marketing plan tailored to your offer
  • Create ad images and short video content from your product photos
  • Publish campaigns straight to your connected social accounts

Need more? Paid plans unlock higher monthly credits and remove the watermark on generated content.

Find it in your seller dashboard under Goffery AI Studio — no design or marketing experience needed.

  • Digital Products: Released 24 hours after delivery confirmation
  • Physical Products: Released 3–7 days after delivery confirmation
  • Services: Released upon buyer approval

Minimum withdrawal: $50. Processed within 1–3 business days.

Payments & Security
  • Credit Cards: Visa, Mastercard, American Express, Discover
  • Debit Cards: All major debit cards
  • Digital Wallets: Apple Pay, Google Pay
  • Bank Transfer: Available for large orders — contact support
  • SSL Encryption: All data encrypted in transit
  • PCI Compliant: Highest security standards for payment processing
  • No Storage: We never store your complete card details
  • Fraud Detection: Advanced real-time monitoring

Payments are processed through industry-leading providers like Stripe.

  • Physical Products: Most sellers offer 14–30 day return windows
  • Digital Products: Typically non-refundable unless defective
  • Services: Policies vary by provider
  • Damaged / Incorrect Items: Full refund or replacement guaranteed

Check each listing's return policy. Our Buyer Protection covers all items that don't match their description.

Shipping & Delivery

Shipping costs depend on the seller, item size, and destination. Each listing shows the exact cost and available methods. Many sellers offer free shipping above a minimum order value — you'll always see the final amount at checkout before confirming.

  • Processing: 1–5 business days (set by seller)
  • Standard Shipping: 3–7 business days
  • Express Shipping: 1–3 business days
  • International: Varies by destination

Estimated delivery times are shown on each listing.

Yes. Once your order ships, you'll receive an email with a tracking number and a direct link to the carrier's page. You can also track your order anytime from your account under My Orders.

Account & Privacy
  • Click "Sign Up" on the homepage
  • Enter your email and create a password
  • Fill in your basic details and verify your email
  • Complete your profile

You can also register with Google or Facebook for faster sign-up.

  • Click "Forgot Password" on the login page
  • Enter your email address
  • Check your inbox for a reset link
  • Set a new password and log in

Didn't receive the email? Check your spam folder or contact support.

  • Encryption: All data is encrypted at rest and in transit
  • No Selling: We never sell or share your data with third parties
  • Access Control: Only authorized staff can access your information
  • Privacy Controls: You control what's visible to other users

Read our Privacy Policy for full details.

Yes. Go to Account Settings → Delete Account and follow the confirmation steps. Your account and personal data will be permanently removed.

Note: This cannot be undone. Download any important data before proceeding.

Still have a question?
Our support team is happy to help — usually within 24 hours.